The Business Case for Gender in the Urban Water and Sanitation Sector (English)

This business case highlights how taking a gender-inclusive approach by involving women in service design, tariff structures, and the water and sanitation workforce itself can improve service provision, safety, and cost recovery, while also allowing cities to reap the benefits of women's greater social and economic engagement. It concludes by outlining specific actions water and sanitation service providers and their partners, such as governments and multilateral institutions, can take to improve the involvement of women in their workforces, customer outreach and engagement, and service design.