The easiest way to do this is to open the support request directly from the case requiring attention. [...] You can do this by opening the Case Home Page of the client that you are having trouble with, and then selecting “New Support Request” or “To Request Data Fix for the Information on this Page Click Here”. [...] If you cannot get into the Case Home Page, you can open a new support request from the PIE home page and include the PSDCRS Client ID # and initials for the case that needs support in the body of your request. [...] Support Categories: CHDI is continuing to support all of the EBP related issues, but is limited in what we can do within the PIE system. [...] How to access an ongoing support ticket: When on the PIE home page click “Support requests” on the left hand side under the Help and Support section.
Authors
- Pages
- 7
- Published in
- United States of America
Table of Contents
- BATCH Documentation 2
- FAQ_PIE-EBP_Support_Requests 1
- FAQ_PIE-EBP_Support Requests 1
- FAQs: PIE-EBP tips – Support Requests 1
- PIE tip - Support Requests - Screenshots 3
- tip of the week.pdf 3
- unmarked linking.pdf 3
- unmarked suport request categories.pdf 4
- unmarked closing support request.pdf 7
- ongoing support request.pdf 5
- exsisting support request status.pdf 6
