Stakeholder Engagement Plan (SEP) - Community Access and Urban Services Enhancement Project II - P181295 (English)

Table of Contents

• STAKEHOLDER ENGAGEMENT PLAN 1
• Solomon Islands Community Access and Urban Services Enhancement II 1
• P181295 1
• Version Final Draft 4 June 2024 1
• 2 31 2
• 1. Introduction 2
• 2. Project Description 2
• Component 1 Resilient Township Infrastructure 2
• Component 2 Safe and Inclusive Communities 2
• Component 3 Enhanced Urban Productivity 2
• Component 4 Land Administration Urban Management and Maintenance 2
• Component 5 Project Management 2
• 3. Objectives of the SEP 2
• 3 31 3
• 4. Stakeholder identification and analysis 3
• Project Partners 3
• Affected Parties 3
• Other Interested Parties 3
• Vulnerable Groups 3
• Table 1 Stakeholders and their Interest in the Project 3
• 4 31 4
• 5 31 5
• 6 31 6
• 5. Stakeholder Engagement Program 6
• 5.1. Summary of stakeholder engagement done during project preparation 6
• 7 31 7
• Table 2 - List of StakeholdersCommunities that have been and to be consulted during Project 7
• 8 31 8
• 9 31 9
• 10 31 10
• 5.2. Stakeholder engagement strategy 10
• 5.3. Stakeholder engagement plan 10
• 11 31 11
• Table 3 Indicative Stakeholder Engagement Plan 11
• 12 31 12
• Table 4 Indicative Disclosure Plan 12
• 13 31 13
• 5.4. Key Messaging 13
• 6. Feedback and Grievance Redress System 13
• 6.1 Grievance Mechanism 13
• 14 31 14
• 6.2 World Bank Grievance Redress System 14
• 7. Monitoring and Reporting 14
• Table 5 Example SEP-related indicators for semi-annual Progress Reports 14
• 15 31 15
• 8. Resources and Responsibilities for Implementation 15
• 8.1. Responsibilities for Implementation 15
• Table 6 Responsibilities for Implementation 15
• Party Responsibility 15
• 16 31 16
• 8.2 Implementation Budget 16
• 17 31 17
• ANNEXES 17
• 18 31 18
• ANNEX I. Abbreviations and Acronyms 18
• 19 31 19
• ANNEX II. Stakeholders Included in Pre-Appraisal Consultations 19
• 20 31 20
• 21 31 21
• Annex III. Grievance Redress System 21
• Updates to the GRS 21
• 1. 2. 21
• 22 31 22
• Feedback and Grievance Redress System 22
• The GRS comprises 22
• Definition of Feedback 22
• Definition and Types of Grievances 22
• Feedback Mechanism 22
• 23 31 23
• CAUSE Project Feedback Form 23
• 24 31 24
• Grievance Mechanism 24
• 25 31 25
• Step 1 of the Process Resolution by Field Staff 25
• Step 2 of the Process Resolution by Local Leaders 25
• Step 3 of the Process Involvement of Project Managers 25
• Step 4 of the Process Referral to Implementing Agencies 25
• 26 31 26
• Step 5 of the Process Involvement of Bank Staff A Last Resort 26
• Complaints Handling and Grievance Redress Process Communication and Reporting Summary 26
• 27 31 27
• Staff Sanctions or Actions 27
• 28 31 28
• Complainant category 28
• Name of Complainant . Community worker 28
• Date of Complaint Group leader 28
• Contact Phone Contractor 28
• Location of Ward .. General public 28
• Contact Address NGO 28
• Councilor 28
• Parliamentarian 28
• Other please specify 28
• Ethnic Background ...... 28
• Gender .. Age 28
• 29 31 29
• Name of Project Staff Date of Action 29
• Details of Level 1 responseresolution including persons involved 29
• Result Resolved Unresolved and Referred to Level 2 29
• Commentsreaction from complainant Date ........................................ 29
• Name of Project Staff Date of Action 29
• Details of Level 2 responseresolution including persons involved 29
• Result Resolved Unresolved and Referred to Level 3 29
• Commentsreaction from complainant Date .................................... 29
• Name of Project Staff Date of Action 29
• Result Resolved Unresolved and Referred to a Higher Authority 29
• Details of Level 3 responseresolution including persons involved 29
• Referred to City Clerk MID PS PSC WB Date feedback was provided to complainant . 29
• Commentsreaction from complainant 29
• Final Status .................................................... Signed ................................................. 29
• Register of Feedback and Complaints 30
• 31 31 31
• Classification of FeedbackComplaints for MIS System 31
• Complaint Summary Form 31
• For direct entry into project MIS 31
• 1. 2. 3. 4. 5. 6. 7. 8. 31