Authors
- Disclosure Date
- 2024/08/20
- Disclosure Status
- Disclosed
- Doc Name
- Stakeholder Engagement Plan (SEP) - Community Access and Urban Services Enhancement Project II - P181295
- Lending Instrument
- Investment Project Financing
- Pages
- 37
- Product Line
- IBRD/IDA
- Published in
- United States of America
- Rel Proj ID
- SB-Community Access And Urban Services Enhancement Project II -- P181295
- TF No/Name
- TF0C2300-Inclusive Adaptive Township Development (CAUSE II)
- Unit Owning
- Social EAP 1 (SEAS1)
- Version Type
- Final
Table of Contents
- STAKEHOLDER ENGAGEMENT PLAN 1
- Solomon Islands Community Access and Urban Services Enhancement II 1
- P181295 1
- Version Final Draft 9 August 2024 1
- 2 37 2
- Table of Contents 2
- 6. Feedback and Grievance Redress System .............................................................. 15 2
- ANNEXES ................................................................................................................... 19 2
- 3 37 3
- 1. Introduction 3
- 2. Project Description 3
- Component 1 Resilient Township Infrastructure 3
- Component 2 Safe and Inclusive Communities 3
- Component 3 Enhanced Urban Productivity 3
- Component 4 Land Administration Urban Management and Maintenance 3
- Component 5 Project Management 3
- 3. Objectives of the Stakeholder Engagement Plan 3
- 4 37 4
- 4. Stakeholder Identification and Analysis 4
- Project Partners 4
- Affected Parties 4
- Other Interested Parties 4
- Vulnerable Groups 4
- Table 1 Stakeholders and their Interest in the Project 4
- 5 37 5
- 6 37 6
- 7 37 7
- 5. Stakeholder Engagement Program 7
- 5.1. Summary of stakeholder engagement done during project preparation 7
- 8 37 8
- Table 2 - List of StakeholdersCommunities that have been and to be consulted during Project 8
- 9 37 9
- 10 37 10
- 11 37 11
- 12 37 12
- 5.2. Stakeholder engagement strategy 12
- 5.3. Stakeholder engagement plan 12
- 13 37 13
- Table 3 Indicative Stakeholder Engagement Plan 13
- 14 37 14
- Table 4 Indicative Disclosure Plan 14
- 15 37 15
- 5.4. Key Messaging 15
- 6. Feedback and Grievance Redress System 15
- 6.1 Grievance Mechanism 15
- 16 37 16
- 6.2 World Bank Grievance Redress System 16
- 7. Monitoring and Reporting 16
- 17 37 17
- Table 5 Example SEP-related indicators for semi-annual Progress Reports 17
- 8. Resources and Responsibilities for Implementation 17
- 8.1. Responsibilities for Implementation 17
- 18 37 18
- Table 6 Responsibilities for Implementation 18
- Party Responsibility 18
- 8.2 Implementation Budget 18
- 19 37 19
- ANNEXES 19
- 20 37 20
- ANNEX I. Abbreviations and Acronyms 20
- 21 37 21
- ANNEX II. Stakeholders Included in Pre-Appraisal Consultations 21
- 22 37 22
- 23 37 23
- ANNEX III. Minutes of Stakeholder Consultations 23
- MINUTES 23
- Attendance 23
- Presentation Summary CAUSE II Overview 23
- Presenter 23
- Goals of Presentation 23
- Key Highlights of the Presentation 23
- 1. Financing and Management 23
- 24 37 24
- 2. Project Scope and Components 24
- Geographical Reach 24
- New Components 24
- Questions and Responses from the Stakeholder Meeting 24
- Justus Deni City Clerk HCC 24
- Response by Sam Belamide 24
- Allen Basile MID Representative 24
- Response by Sam Belamide 24
- Deputy City Clerk HCC 24
- Response by Sam Belamide 24
- City Clerk HCC 24
- Response by Allen of MID 24
- Additional Comment by Sam Belamide 24
- Q5 Deputy City Clerk HCC 24
- Response by Sam Belamide 24
- Presentation 2 Overview of the World Banks Environmental and Social Framework ESF 24
- 25 37 25
- Presenter 25
- Goal of Presentation 25
- Key Highlights of the Presentation 25
- Purpose and Importance 25
- Core Features of the ESF 25
- Objectives of the ESMF 25
- Summary of Questions Comments Suggestions and Clarifications from the Presentation 25
- Comments from Margaret Qoloni Ministry of Lands Housing and Survey MLHS 25
- Slide 16-18 Query 25
- Clarification 25
- Slide 21 Comment 25
- Response 25
- Slide 36 Observation 25
- 26 37 26
- Clarification 26
- Suggestion from Justus Denni City Clerk HCC on enhancing the efficacy of stakeholder engagement in ESRM 26
- Suggestion from Priscilla Maeniuta Literacy Association of Solomon Islands LASI 26
- Input from Wilson Eta Director of Waste Management 26
- Update from Cris Afable on role of ECD 26
- Insights from Marista Kapini World Bank Representative 26
- 27 37 27
- ANNEX IV. Grievance Redress System 27
- Updates to the GRS 27
- 1. 2. 27
- 28 37 28
- Feedback and Grievance Redress System 28
- The GRS comprises 28
- Definition of Feedback 28
- Definition and Types of Grievances 28
- Feedback Mechanism 28
- 29 37 29
- CAUSE Project Feedback Form 29
- 30 37 30
- Grievance Mechanism 30
- 31 37 31
- Step 1 of the Process Resolution by Field Staff 31
- Step 2 of the Process Resolution by Local Leaders 31
- Step 3 of the Process Involvement of Project Managers 31
- Step 4 of the Process Referral to Implementing Agencies 31
- 32 37 32
- Step 5 of the Process Involvement of Bank Staff A Last Resort 32
- Complaints Handling and Grievance Redress Process Communication and Reporting Summary 32
- 33 37 33
- Staff Sanctions or Actions 33
- 34 37 34
- Complainant category 34
- Name of Complainant . Community worker 34
- Date of Complaint Group leader 34
- Contact Phone Contractor 34
- Location of Ward .. General public 34
- Contact Address NGO 34
- Councilor 34
- Parliamentarian 34
- Other please specify 34
- Ethnic Background ...... 34
- Gender .. Age 34
- 35 37 35
- Name of Project Staff Date of Action 35
- Details of Level 1 responseresolution including persons involved 35
- Result Resolved Unresolved and Referred to Level 2 35
- Commentsreaction from complainant Date ........................................ 35
- Name of Project Staff Date of Action 35
- Details of Level 2 responseresolution including persons involved 35
- Result Resolved Unresolved and Referred to Level 3 35
- Commentsreaction from complainant Date .................................... 35
- Name of Project Staff Date of Action 35
- Result Resolved Unresolved and Referred to a Higher Authority 35
- Details of Level 3 responseresolution including persons involved 35
- Referred to City Clerk MID PS PSC WB Date feedback was provided to complainant . 35
- Commentsreaction from complainant 35
- Final Status .................................................... Signed ................................................. 35
- Register of Feedback and Complaints 36
- 37 37 37
- Classification of FeedbackComplaints for MIS System 37
- Complaint Summary Form 37
- For direct entry into project MIS 37
- 1. 2. 3. 4. 5. 6. 7. 8. 37