ATSE agrees with the main points of the Agency’s consultation discussion paper, and recommends seven priorities: • Embrace a citizen-centric approach • Nurture public trust in government handling of citizen data • Establish a ‘whole of government’ data architecture • Embrace emerging technologies (such as artificial intelligence and the Internet of Things) • Create transparent and measurable miles. [...] 2 It has been estimated that technology adoption by businesses in Australia has accelerated by at least 10 years as a result of the COVID-19 pandemic.3 The COVID-19 pandemic has highlighted the importance of Government capability and capacity to ensure the delivery of services and outcomes, alongside responding quickly to unprecedented and rapidly evolving events. [...] However, delivering on digital transformation in government continues to be challenging, and the proliferation of modern technologies (such as software as a service, smart mobiles, Internet of Things, Big Data), forces information technology teams to rethink how best to deliver services to their constituents and deliver on their transformation missions. [...] Government must develop and maintain appropriate levels of content knowledge and technical skills, especially at senior levels, and make a strong, visible commitment to “Government as an exemplar” through this strategy led by the Digital Transformation Agency.4 ATSE sees a range of priorities and opportunities for a refreshed strategy, including civic engagement, data and public trust, data archit. [...] 5 2 • Social messaging networks – government agencies need to adapt their communications with citizens to recognise and respond to the rapid expansion of social messaging systems and smart phones.
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