Essex Wildlife Trust Complaints Policy 1. General complaints

Our policy is: • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint. [...] • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint. [...] Complaints about fundraising If a complaint relates to fundraising the complainant may have gone to the Fundraising Regulator (FR) to investigate their complaint. [...] Stage 2 The Fundraising Regulator carries out an independent investigation into a case to determine whether there has been a breach of the Code of Fundraising Practice, working with both the complainant and charity under investigation to reach a satisfactory resolution. [...] If a case cannot be resolved to the Fundraising Regulator’s satisfaction at Stage 2, the case will be referred to the Fundraising Regulator ‘adjudication committee’ for an independent adjudication (Stage 3).