DCA publishes an overview of the complaints received in the complaint system throughout the year on the DCA website. [...] When the total number of complaints is compared with the number of people who are reached, the many stakeholders that DCA engages with and the complexity of the world in which the organization operates, the numbers are not considered shocking nor disproportionately high. [...] 10 The case also had consequences for another of DCA's partnerships because the CEO of the partner in question was also the chairman of the partner organization. [...] DCA was close to the process and was in charge of the actual Terms of Reference developed for the audit. [...] This included sending several letters to the partner to claim back the funds and DCA furthermore met with both the staff and the Board of the organization etc.
Authors
- Pages
- 19
- Published in
- Nepal
