Quarter 4, FY19-20 .

The reporting period was dominated by the impacts of COVID-19 which due to the essential nature of telecommunications services at this time has provided a strong platform for ACCAN to continue to advocate on consumer policy positions across the breadth of our key policy priority areas: Increased reliability; No Australian Left Offline – affordable telecommunications for all; A fairer telco market;. [...] With the majority of the Australian workforce and student population working and learning remotely and a mass transition to telehealth during this period, there has never been a greater need for reliable, affordable and accessible telecommunications services. [...] • 50 per cent of the recommendations made in ACCANs Community endorsed COVIDSafe letter to the Government were adopted in the Privacy Amendment (Public Health Contact Information) Act • ACCAN’s support of the Telco Reform package and Regional Broadband Scheme RBS was acknowledged by the Minister for Communications. [...] The COVID-19 issues have highlighted the value of having a strong advocate for telecommunications consumers and ACCAN will continue to leverage this value proposition to existing and prospective members. [...] The ACCAN Board met on 5 March for its first meeting of 2020 where representatives from the Department of Infrastructure, Transport, Regional Development and Communications also presented on a number of issues.