It begins when the Mobile number verification: During this stage, an user opts to open the wallet and undergoes the OTP is sent to the user’s mobile number to verify onboarding process via the registration interface, the provided number. [...] The onboarder/agent Additionally, the agent may So, the agent took his phone and dialled *2# holds the NID in front of the take their phone to obtain the to retrieve the number. [...] Take user’s photo: After taking the photo of the NID, the agent captures live photographs of the user Challenges: The challenges of this step include delayed as per the specifications. [...] Setting PIN the mobile number, PIN, name of the provider, and the last transaction, which are the most common PIN management: The PIN is crucial in accessing security questions the agent asks for withdrawal. [...] Gender disparity within DFS underscores the need for a However, in reality, people frequently register their women-friendly product DFS wallets using the NID, SIM, and phones of others for practical reasons, including the absence The steps for account opening and using DFS are and loss of NID, reluctance or inability to maintain the same for men and women.
Related Organizations
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- 26
- Published in
- Bangladesh
Table of Contents
- Acknowledgement 5
- 1. Motivation of the Study 9
- 2. Conceptual Understanding 11
- 2.1. Onboarding Definition 11
- 2.2. User Types 11
- 3. Methodology 12
- 4. Findings 14
- 4.2. Reasons for Onboarding 14
- Into DFS 14
- 4.3. Onboarding Channels 14
- Self-initiated onboarding refers to users 14
- 4.4.1. Pre-Onboarding 15
- 4.4.2. During Onboarding 18
- Agents 18
- 4.4.3. Post-Onboarding 20
- 4.5. User-Specific Challenges 21
- 4.5.1. Banked Users 21
- 4.5.2. Unbanked Users 21
- 4.5.3. Underbanked Users 22
- 4.6. Challenges for Agents 22
- 5. Key Insights 23
- 5.1. While DFS is designed for 23
- 5.2. Gender disparity within DFS 23
- 5.3. Limited awareness among 24
- 6. Conclusion 25
- Springer Cham. httpslink.springer.com 25
