7 Insufficient incomes and economic vulnerabilities In Delhi-NCR, a significant percentage (33%) of workers in the taxi services sector and 26% of workers in the delivery services sector had exited platform work, driven primarily by low and declining earnings. [...] Impact of ratings on income 80% of workers find ratings affect the 78% of workers receiving ratings find amount of work they receive, and 41% that it affects the amount of work they find it impacts the type of work they receive, and 47% find it impacts the receive. [...] Impact of metrics on income 80% of workers find acceptance rate 59% of workers find acceptance rate impacts the amount of work they impacts the amount of work they receive. [...] 69% of workers in the taxi services sector and 87% of workers in the delivery services sector earned less than the minimum wage of INR 18,187 in Delhi. [...] Moreover, 92% of workers in the taxi sector and 97% of workers in the delivery sector earned lower than the estimated living wage of INR 24,100.
- Pages
- 17
- Published in
- India
Table of Contents
- Amazon 3
- Delivery and taxi platform services in Delhi-NCR 3
- App-based taxi services App-based delivery services 3
- Ola Cabs 3
- Uber 3
- Zomato 3
- Swiggy 3
- Dunzo 3
- Others 3
- Prior employment and entry into platform work 4
- App-based taxi services App-based delivery services 4
- Salaried employee 4
- Self-employed 4
- Piece-rate worker 4
- Unemployed 4
- Temp worker 4
- Salaried employee 4
- Self-employed 4
- Piece-rate worker 4
- Unemployed 4
- Other 4
- Temp worker 4
- App-based taxi services App-based delivery services 5
- Key motivators to join platform work 5
- Better pay 5
- Job flexibility 5
- Lack of other jobs 5
- Supplemental income 5
- To earn while studying 5
- As a form of leisure 5
- Driving is the only skill 5
- 0 20 40 60 80 5
- Externalised joining statutory and operational costs 6
- App-based taxi services 6
- App-based delivery services 6
- Joining costs 6
- Statutory costs 6
- Annual operational costs 6
- Joining costs 6
- Annual operational costs 6
- Insufficient incomes and economic vulnerabilities 8
- App-based taxi services App-based delivery services 8
- Insufficient incomes and economic vulnerabilities 9
- App-based taxi services App-based delivery services 9
- Primary sources of income 9
- Dependence on income from platform work 9
- Impact of metrics on income 9
- Impact of ratings on income 80 41 9
- Workplace safety risks 11
- Risk of work-related injuries 11
- Time pressure to complete tasks quickly 11
- Long working shifts 11
- Risk of crime 11
- 20 40 60 80 100 11
- Road safety 11
- Weather conditions 11
- Theft 11
- Physical assault 11
- App-based taxi services App-based delivery services 11
- Does the platform take steps to improve working conditions 12
- Is there a formal process for workers to complain If so what is the process 12
- 89 2 12
- 49 39 12
- App-based taxi services App-based delivery services 12
- App-based taxi services 13
- App-based delivery services 13
- Social protection 13
- Healthcare 13
- Accident Insurance 13
- Disability and Unemployment insurance 13
- Government social protection benefits 13
- Workers collective action and solidarity networks 15
- App-based delivery services App based taxi services 15
- Social Media 15
- Unions 15
- Member Aware but not a member Unaware Member 15
- Aware but not a member Unaware 15
- 17 29 54 15
- 11 89 15
- 64 15 21 15
- 0 11 89 15
- Socio-economic profiles of workers 16
- Gender 16
- Age 16
- Caste 16
- Religion 16
- Migrant status 16
- Marital status 16
- App-based taxi services App-based delivery services 16
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