Delivery and taxi platform services in Guwahati The city brief for Guwahati draws from surveys with 111 workers in the taxi services sector and 107 workers in the delivery se. [...] Impact of ratings on income 73% of workers find ratings affect the 69% of workers receiving ratings find amount of work they receive, and 40% that it affects the amount of work they find it impacts the type of work they receive, and 44% find it impacts the receive. [...] 48% of workers in the taxi services sector, and 89% of workers in the delivery services sector earned less than the estimated living wage of INR 14,639 in Assam. [...] Moreover, 23% of workers in the taxi sector and 63% of workers in the delivery sector earned lower than even the minimum wage of INR 10,744. [...] While one in three workers of taxi platforms were union members, none of the workers in the delivery services sector were members.
- Pages
- 17
- Published in
- India
Table of Contents
- Delivery and taxi platform services in Guwahati 3
- App-based taxi services App-based delivery services 3
- Uber 3
- Ola Cabs 3
- Pe India 3
- Zomato 3
- Fast food 3
- Others 3
- Swiggy 3
- Blue Dart Myntra Amazon 3
- Prior employment and entry into platform work 4
- App-based taxi services App-based delivery services 4
- Salaried employee 4
- Unemployed 4
- Self-employed Piece-rate worker Temp-worker 4
- Salaried employee 4
- Self-employed 4
- Piece-rate worker 4
- Unemployed 4
- Other 4
- Temp worker 4
- Key motivators to join platform work 5
- Better pay 5
- Job flexibility 5
- Lack of other jobs 5
- Supplemental income 5
- To earn while studying 5
- As a form of leisure 5
- Driving is the only skill 5
- 0 20 40 5
- App-based taxi services App-based delivery services 5
- Externalised joining statutory and operational costs 6
- App-based delivery services App-based taxi services 6
- Joining costs 6
- Annual operational costs 6
- Joining costs 6
- Statutory costs 6
- Annual operational costs 6
- Insufficient incomes and economic vulnerabilities 8
- App-based taxi services App-based delivery services 8
- Insufficient incomes and economic vulnerabilities 9
- None 9
- Primary sources of income 9
- Dependence on income from platform work 9
- Impact of metrics on income 9
- Impact of ratings on income 73 40 9
- App-based taxi services App-based delivery services 9
- Workplace safety risks 11
- App-based taxi services App-based delivery services 11
- Risk of work-related injuries 11
- Time pressure to complete tasks quickly 11
- Long working shifts 11
- Risk of crime 11
- 20 40 60 80 100 11
- Theft 11
- Road safety 11
- Weather conditions 11
- Physical assault 11
- Does the platform take steps to improve working conditions 12
- Is there a formal process for workers to complain If so what is the process 12
- 88 8 12
- 59 37 12
- App-based taxi services App-based delivery services 12
- App-based taxi services 13
- App-based delivery services 13
- Social protection 13
- Healthcare 13
- Accident Insurance 13
- Disability and Unemployment insurance 13
- Government social protection benefits 13
- Workers collective action and solidarity networks 15
- App-based delivery services App-based taxi services 15
- Social Media 15
- Unions 15
- Member Aware but not a member Unaware Member Aware but not a member Unaware 15
- 54 18 28 15
- 6 94 15
- 17 28 15
- 14 55 15
- Socio-economic profiles of workers 16
- Gender 16
- Age 16
- Caste 16
- Religion 16
- Migrant status 16
- Marital status 16
- App-based taxi services App-based delivery services 16
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