GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.
Authors
- Disclosure Date
- 2024/10/24
- Disclosure Status
- Disclosed
- Doc Name
- World Bank GovTech Operations in Jordan: A Digital Transformation Case Study
- Pages
- 29
- Product Line
- Advisory Services & Analytics
- Published in
- United States of America
- Rel Proj ID
- 5M-Govtech: Citizen-Centric Service Delivery, Renewing The Social -- P176940
- Unit Owning
- EFI-MNA-GOV-FM & PS (EMNGU)
- Version Type
- Final
- Volume No
- 1
Files
Table of Contents
- World Bank GovTech Operations in Jordan 1
- A Digital Transformation Case Study 1
- Acknowledgments and Disclaimer 2
- GovTech Citizen-Centric Service Delivery Renewing the Social Contract in MENA 2
- Acronyms 4
- Executive Summary 5
- 1. Introduction 7
- Data for Better Lives 7
- GovTech Citizen-Centric Service Delivery Renewing the Social Contract in MENA 7
- 2. Overview GovTech in Jordan 8
- Core Government Systems 10
- Public Service Delivery 10
- Citizen Engagement 10
- GovTech Enablers 10
- 3. World Bank Support for GovTech in Jordan 10
- 3.1 Core Government Systems 13
- 3.2 Public Service Delivery 13
- 3.3 Citizen Engagement 16
- Bekhedmetkom 16
- 3.4 GovTech Enablers 16
- 4. GovTech in Jordan through Five Lenses 17
- Evaluating Digital Citizen Engagement A Practical Guide 17
- 4.1 Objective 18
- 4.2 Control 18
- 4.3 Participation 20
- 4.4 Technology 22
- 4.5 Effects 24
- 5. Lessons Learned 25
- References 28
- Arab Barometer VII Jordan Report 28
- Household ICT Use and Prevalence Survey 2022 28
- Evaluating Digital Citizen Engagement A Practical Guide 28
- GovTech Strategic Plan for Impact FY 2022-2024 Priorities and Entry Points to Support GovTech Maturity 28
- World Development Report 2021 Data for Better Lives. 28
- GovTech Maturity Index The State of Public Sector Digital Transformation 29
