GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.
Authors
- Citation
- “ World Bank . 2024 . World Bank GovTech Operations in Jordan: A Digital Transformation Case Study . © Washington, DC: World Bank . http://hdl.handle.net/10986/42302 License: CC BY-NC 3.0 IGO . ”
- Collection(s)
- Other Public Sector Study
- DOI
- https://doi.org/10.1596/42302
- Identifier externaldocumentum
- 34170685
- Identifier internaldocumentum
- 34170685
- Pages
- 28
- Published in
- United States of America
- Region country
- Jordan
- Report
- 185055
- Rights
- CC BY-NC 3.0 IGO
- Rights Holder
- World Bank
- Rights URI
- https://creativecommons.org/licenses/by-nc/3.0/igo
- UNIT
- EFI-MNA-GOV-FM & PS (EMNGU)
- URI
- https://hdl.handle.net/10986/42302
- date disclosure
- 2024-10-25
- region administrative
- Middle East and North Africa
- theme
- Public Administration,ICT,ICT Solutions,Private Sector Development,Public Sector Management
Files
Table of Contents
- World Bank GovTech Operations in Jordan 1
- A Digital Transformation Case Study 1
- Acknowledgments and Disclaimer 2
- GovTech Citizen-Centric Service Delivery Renewing the Social Contract in MENA 2
- Acronyms 3
- Executive Summary 4
- 1. Introduction 6
- Data for Better Lives 6
- GovTech Citizen-Centric Service Delivery Renewing the Social Contract in MENA 6
- 2. Overview GovTech in Jordan 7
- Core Government Systems 9
- Public Service Delivery 9
- Citizen Engagement 9
- GovTech Enablers 9
- 3. World Bank Support for GovTech in Jordan 9
- 3.1 Core Government Systems 12
- 3.2 Public Service Delivery 12
- 3.3 Citizen Engagement 15
- Bekhedmetkom 15
- 3.4 GovTech Enablers 15
- 4. GovTech in Jordan through Five Lenses 16
- Evaluating Digital Citizen Engagement A Practical Guide 16
- 4.1 Objective 17
- 4.2 Control 17
- 4.3 Participation 19
- 4.4 Technology 21
- 4.5 Effects 23
- 5. Lessons Learned 24
- References 27
- Arab Barometer VII Jordan Report 27
- Household ICT Use and Prevalence Survey 2022 27
- Evaluating Digital Citizen Engagement A Practical Guide 27
- GovTech Strategic Plan for Impact FY 2022-2024 Priorities and Entry Points to Support GovTech Maturity 27
- World Development Report 2021 Data for Better Lives. 27
- GovTech Maturity Index The State of Public Sector Digital Transformation 28
