Stakeholder Engagement Plan (SEP) - Fiji Critical Bridges Resilience Project - P180979 (English)

Table of Contents

• Revision History 3
• Document Acceptance 3
• Abbreviations 4
• 1 Introduction 1 4
• 1.1. Context for the Project 1 4
• 1.2. Approach to the Due Diligence 1 4
• 1.2.1 Country Environmental and Social Framework 1 4
• 1.2.2 The Shared Approach 3 4
• 1.2.3 Environmental and Social Framework 3 4
• 1.2.4 Due Diligence for the Project 5 4
• 2 Overview of Institutional Arrangements 6 4
• 3 Stakeholder Engagement Plan 9 4
• 3.1. Purpose of Stakeholder Engagement 9 4
• 3.2. Identifying Key Stakeholders 10 4
• 3.3. Stakeholder Engagement Strategy 13 4
• 3.3.1 General approach 13 4
• 3.3.2 Stakeholder engagement process during project preparation 13 4
• 3.3.3 Communications Process and Protocols during Preparation 15 4
• 3.4. Potential Issues and / or Risks for Stakeholder Engagement 17 4
• 4 Grievance Redress Mechanism 19 4
• 4.1. Purpose of the Grievance Redress Mechanism 19 4
• 4.2. Project Grievance Redress Mechanism 20 4
• 4.2.1 Grievance redress and reporting process 21 4
• 4.3. Grievances for highly sensitive cases 24 4
• 4.4. Responsibilities of the contractor 25 4
• 4.5. Disclosure of the GRM 26 4
• Abbreviations 5
• 1 Introduction 6
• 1.1. Context for the Project 6
• 1.2. Approach to the Due Diligence 6
• 1.2.1 Country Environmental and Social Framework 6
• 1.2.2 The Shared Approach 8
• 1.2.3 Environmental and Social Framework 8
• 1.2.4 Due Diligence for the Project 10
• 2 Overview of Institutional Arrangements 11
• 3 Stakeholder Engagement Plan 14
• 3.1. Purpose of Stakeholder Engagement 14
• 3.2. Identifying Key Stakeholders 15
• 3.3. Stakeholder Engagement Strategy 18
• 3.3.1 General approach 18
• 3.3.2 Stakeholder engagement process during project preparation 18
• 3.3.3 Communications Process and Protocols during Preparation 20
• Phase 1: Dissemination of Information 20
• Phase 2: Information gathering and consultation 20
• Phase 3: Feedback 21
• 3.4. Potential Issues and / or Risks for Stakeholder Engagement 22
• 4 Grievance Redress Mechanism 24
• 4.1. Purpose of the Grievance Redress Mechanism 24
• 4.2. Project Grievance Redress Mechanism 25
• 4.2.1 Grievance redress and reporting process 26
• Contact details for lodging a complaint. Specific contact details and information will be provided to all stakeholders prior to any works commencing. This will allow them to request further information about the project, and to lodge a complaint or ra... 27
• 4.3. Grievances for highly sensitive cases 29
• 4.4. Responsibilities of the contractor 30
• 4.5. Disclosure of the GRM 31