This report, “Digitalization of Human Development Services in Europe and Central Asia,” provides a summary of the current state and strategic approach for the digital transformation of Human Development (HD) services in the Europe and Central Asia (ECA) region. The report was prepared primarily based on a secondary literature review and synthesis of World Bank internal documents and reports, supplemented by academic publications and data from international organizations. It mainly draws on three sector-specific reports that accompany this report and other supporting background documents presented in Annex 1. Consequently, the findings reflect the state of digitalization as per the available data at the time of preparation, while acknowledging the potential gaps and biases inherent in relying on secondary data.
Authors
Yener, A.L., Christian, J.D., Chicheportiche, S.J., Rajasekaran, S., Ahmadov, P., Castro, L.S.
- Citation
- “ Yener, A.L. ; Christian, J.D. ; Chicheportiche, S.J. ; Rajasekaran, S. ; Ahmadov, P. ; Castro, L.S. . 2024 . Digitalization of Human Development Services in Europe and Central Asia . © Washington, DC: World Bank . http://hdl.handle.net/10986/42438 License: CC BY 4.0 IGO . ”
- Collection(s)
- Social Analysis
- DOI
- https://doi.org/10.1596/42438
- Identifier externaldocumentum
- 34422506
- Identifier internaldocumentum
- 34422506
- Pages
- 58
- Published in
- United States of America
- Report
- 194754
- Rights
- CC BY 4.0 IGO
- Rights Holder
- World Bank
- Rights URI
- https://creativecommons.org/licenses/by/4.0/igo
- UNIT
- Social Protection & Labor ECA (HECSP)
- URI
- https://hdl.handle.net/10986/42438
- date disclosure
- 2024-11-19
- region geographical
- Europe and Central Asia
- theme
- Social Safety Nets,Disability,Human Development and Gender,Economic Policy,Social Protection,Social Development and Protection,Economic Growth and Planning,Labor Market Policy and Programs,Public Sector Management,Active Labor Market Programs,Social Insurance and Pensions,Administrative and Civil Service Reform,Public Administration,Social protection delivery systems
Files
Table of Contents
- Ahmet Levent Yener Jamexis Denise Christian Samuel Jacques Chicheportiche Subhashini Rajasekaran Parviz Ahmadov and Lucia Solbes Castro 1
- Acknowledgements 3
- Abbreviations 5
- Regional Classification used in this Report 5
- Contents 6
- List of Figures 7
- List of Boxes 7
- Executive Summary 9
- 1. Introduction 12
- 2. Digitalization of Human Development Services 15
- 2.1 Digital Foundations 15
- 2.2 Digital Enablers 20
- 2.2.1 Strategy Development 20
- 2.2.2 Interoperable and Safe Data Platforms 22
- Digital Public Infrastructure 22
- Digital Identity and Payments 22
- Interoperability 25
- Policies and Regulations 28
- 2.2.3 Digital skills 30
- 2.3 Services at scale 34
- 3. Key Takeaways and Ways Forward 41
- 4. References 44
- Background Reports 52
- Case Studies and Technical Notes 52
- Background Reports and Case Studies 52
- Digital Education Readiness Assessments 53
- Building Blocks of Digital Health Ecosystem 55
