E-Bill Frequently Asked Questions

If you are participating in the City of Naperville's Bank Drafting program, you can still sign up to receive your statement electronically and eliminate the paper bill. [...] Q: How do I obtain a copy of my bill when using Naperville's e-Bill service? A: In your e-Bill Inbox, simply click on the bill description link to see an exact duplicate of your paper bill. [...] Q: When is the money for the payment drawn from my account? A: The funds for the payment are debited from your account on the scheduled payment date. [...] Q: If I have a City of Naperville utility account setup in e-Bill already, how do I add additional accounts? A: Select Accounts Setup, then Accounts from menu on the left side of the page. [...] Q: How do I remove City of Naperville accounts from my e-Bill account? A: Select Accounts Setup, then Accounts from menu on the left side of the page.