What form of training do CSC operators receive? 13% 18.3%

Haqdarshikas submit applications at CSCs on a case-to- case basis Who is a Haqdarshika? Citizens approach CSCs for Haqdarshikas are agents typically hired by HESPL information and accessing to provide citizens information about government a range of services programs and schemes and support their applications using a smartphone app. [...] We surveyed 115 CSC operators to understand the following: Do Haqdarshikas visit CSCs to submit applications? What proportion of the applications received by CSCs is submitted by Haqdarshikas? What activities do CSC operators undertake to promote schemes and documents? What form of training do they receive for their work? Male: 89% of CSC operators Female: 11% of CSC operators Median age: 30 years. [...] The CSC survey was conducted as part of an impact evaluation of the Haqdarshak program in Chhattisgarh. [...] The project is supported by the Bill & Melinda Gates Foundation. [...] The findings and conclusions in this brief are those of the authors and do not necessarily represent the views of the Bill & Melinda Gates Foundation.