African Center for Economic Transformation

The decision to use the World Bank system can be triggered either by: • a request by the complainant specifying that they prefer to utilize the World Bank’s system, or: • a recommendation by the EVP/COO at the finalization of the first preparatory stage. [...] The HR Office shall be the only office with access to this information, which shall be treated with the highest level of confidentiality and in line with the Data Protection Act of Ghana and the Ghana Whistleblower Act 720 As noted above, if the complaints is towards to HR office, the process will instead be led by the EVP or COO. [...] Verification At the direction of the HR Manager, the HR coordinator shall conduct preliminary verification of the issue. [...] The verification is an initial fact-finding mission to confirm the circumstances of the allegation (place, time etc.,), clarify all parties involved, and any other preliminary verification of the occurrence of the event. [...] Monitoring and Reporting The HR Manager shall be responsible for the monitoring and evaluation of the actions and steps taken to resolve the issue.