cover image: Field Level Leadership : Interim Information Paper (English)


Field Level Leadership : Interim Information Paper (English)

17 Jan 2023

Improving public service delivery is an important pillar of many development projects and programs, whether financed by governments or international development agencies. The approach to interventions has evolved into a fairly standard template which usually combines three elements: capital investments, institutional reforms, and capacity-building. However, success depends in large part on how well these interventions are executed by individuals across the ranks of the implementing organizations. This working paper describes an operational approach that works on intrinsic motivation of public sector staff, and that is currently being piloted by the World Bank for supporting organizational culture change in public agencies. Instead of focusing on the senior leadership group, this approach, called Field-Level Leadership (FLL), aims to develop broad-based decentralized leadership that engages the entire institution. It is based on the premise that champions may be in the minority but are not rare, that they exist at all levels of the organizational hierarchy, that they can be systematically identified, and that their potential can be reliably tapped for positive change.
public administration public service delivery change management other world natural resource management theory of change provision water public servant community-driven development agency staff master trainer public sector agency quality of service delivery supply and sanitation international development partner reliability of water supply water production agriculture and irrigation public sector management public sector staff water-related problem infrastructure investment program sanitationpublic administration - water sanitation and waste managementwater sup


World Bank

Disclosure Date
Disclosure Status
Doc Name
Field Level Leadership : Interim Information Paper
Originating Unit
Water West Africa region (SAWW1)
Product Line
Advisory Services & Analytics
Published in
United States of America
Rel Proj ID
1W-Field-Level Leadership -- P169848
Sanitation,Public Administration - Water, Sanitation and Waste Management,Water Supply
TF No/Name
TF0A9192-GFR-Field Level Leadership
City-wide Infrastructure and Service Delivery,Rural services and infrastructure,Municipal governance and institution building,Infrastructure services for private sector development
Unit Owning
Global Solutions Water (SWAGL)
Version Type
Volume No


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