Provincial Home Support Program, Operational Standards Manual 2005

□ The home support service plan respects the rights of the individual to participate in the decision-making process pertaining to the development and implementation of the service plan. [...] When a Support Plan identifies the need for the provision of a service by a service provider, the case manager shall complete a Service Provider Plan in consultation with the client and the service provider. [...] The case manager shall confirm the client was involved in the development of the Service Provider Plan and is in agreement with the plan by checking the assigned box on the Service Provider Plan. [...] If a service provider identifies a change in the health status of a client during the delivery of services, the service provider shall notify the case manager immediately of the change. [...] A contract between the individual and the bookkeeper must include: • the specific service to be provided, • the method of payment to the bookkeeper, • the records to be kept and submitted to the individual/supporting person including a copy of the monthly remittance verification, • the time frames for submitting documentation, • the amount of payment for the service provided, and • conditions for.