We will always: ● Be open and honest, and explain our recommendations and decisions; ● Give as much information as possible to help you make informed choices; ● Respect your privacy, and not share your personal data (data that can identify you) beyond our organisation without your consent, or unless a safeguarding issue arises; ● Signpost you to appropriate external services, if we are unable to h. [...] What we ask of you: ● Be honest, and give us the information and evidence we need to help you; ● Be punctual in your communication to our team, respect our opening hours, and keep any appointments that you have with us - if you cannot, please let us know at least one day in advance ● Treat our staff, volunteers, partners and any organisation we may refer you to with respect and courtesy. [...] When you come to our offices, we will: ● Display the opening times of our clinic and adhere to them; ● Greet you and introduce ourselves in a courteous manner; ● Respect your privacy, offering private areas for discussion if required; ● Listen to you and respond to your needs; ● Be welcoming, courteous and helpful at all times. [...] All our users have the right to expect the same level of service. We will not make assumptions about your needs or abilities, and will make every adjustment possible to make our service inclusive and accessible. [...] We will do this by: ● publicising our standards to our users; ● carrying out regular customer monitoring surveys, to measure our impact and the performance of our service; ● introducing internal monitoring to help all our services meet the standards ● supporting and training our team to provide better customer service ● monitoring our complaints to identify where we need to make improvements.
- Pages
- 5
- Published in
- United Kingdom
