Experiences of Health Centers in Implementing Telehealth Visits for Underserved Patients During the COVID-19 Pandemic: Results from the Connected Care Accelerator Initiative

Sousa, Jessica L.; Uscher-Pines, Lori; Arora, Natasha; Martineau, Monique; Whaley, Christopher M.; McCullough, Colleen M.; Predmore, Zachary; Lee, Abbie; Lee, Sarita D.; Jones, Maggie; Ober, Allison J.

In early 2020, as the COVID-19 pandemic emerged, widespread social-distancing efforts suspended much of the delivery of nonurgent health care. Telehealth proved to be a viable alternative to in-person care, at least on a temporary basis, and utilization skyrocketed. Researchers investigated changes in telehealth utilization and health center staff experiences with implementation.

united states pandemic telemedicine primary care electronic medical records medical professionals health care facilities health care access coronavirus disease 2019 (covid-19)