Client Charter - Our promise to you, our clients. We will ensure that your enquiry is dealt with

We will ensure that your enquiry is dealt with in a courteous and helpful manner – and we expect you to treat our team the same. [...] What we ask of you: ● Be honest and give us the information and evidence we need to help you. [...] ● Listen to you and respond to your needs. [...] We want to do our best to learn from our clients’ feedback and improve our service. [...] We are also committed to carrying out internal monitoring and continued training for our staff, to ensure that we continue to improve the quality of our work.