Australian Financial Complaints Authority

Publications

All publications
Diversity, Inclusion and Belonging strategy

Diversity, Inclusion and Belonging strategy

15 Apr 2024

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Standardising natural hazard definitions and reviewing standard cover for insurance

Standardising natural hazard definitions and reviewing standard cover for insurance

10 Apr 2024

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Systemic Issues Insights Report - Quarters 1 and 2 Financial year 2023–24

Systemic Issues Insights Report - Quarters 1 and 2 Financial year 2023–24

6 Mar 2024

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Improving consumer experiences, choice, and outcomes in Australia’s retirement system

Improving consumer experiences, choice, and outcomes in Australia’s retirement system

5 Mar 2024

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Guide to Systemic Issues

Guide to Systemic Issues

20 Feb 2024

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The AFCA Approach to determining compensation in complaints against Financial Advice Firms where the Responsible Entity of a Managed Investment Scheme has become insolvent

The AFCA Approach to determining compensation in complaints against...

15 Feb 2024

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The AFCA Approach to misleading conduct - June 2021 Purpose .............................................................................................................. 3

The AFCA Approach to misleading conduct - June 2021 Purpose...

12 Feb 2024

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Use of genetic testing results in life insurance underwriting

Use of genetic testing results in life insurance underwriting

9 Feb 2024

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Scams – Mandatory Industry Codes - Submission to Treasury Consultation Paper

Scams – Mandatory Industry Codes - Submission to Treasury Consultation Paper

2 Feb 2024

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The AFCA Approach to determining compensation in complaints against Financial Advice Firms where the Responsible Entity of a Managed Investment Scheme has become insolvent

The AFCA Approach to determining compensation in complaints against...

18 Jan 2024

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