| 1 - Consumer experience at public chargepoints February 2021

PowerPoint Presentation | 1 Consumer experience at public chargepoints February 2021 Payment and reliability | 2 State of market Payment Reliability ➢ 49 operators – different app for each ➢ At any one point 1 in 10 chargepoints are out of ➢ Less than half rapid chargers have contactless service ➢ Fleets do not have fuel card EV equivalent ➢ Safety and reputational risk on UK chargepoint ➢ Biggest. [...] 3 in 4 say contactless at all chargepoints would new electric Porsche?’ – Guardian article, Nov 2020 make charging easier Payment Proposal Reliability ➢ Require operators have 99% reliability across their ➢ All chargepoints offer one non smartphone based network with 24/7 call line payment method – one of call/text/cash/contactless ➢ Enforcement exceptions for events out of operators ➢ Consult on. [...] time frames eg 5, 10 or 30 minutes ➢ Risk to DfT and energy network from incomplete ➢ Research: over half think the pricing is unclear and information confusing ➢ Research: only one third think chargepoints are easily to find Data Proposal Pricing ➢ Require operators to enable open and accurate so ➢ Mandate pence per kWh it can be accessed by 3rd parties and consumers ➢ Exceptions to overstay requ. [...] Potential further areas for future intervention: • Supplier of last resort – who is best placed for this and who takes over • Weatherproofing – do we need to protect EV drivers in the rain? • Lighting – do we need to improve safety after dark? • Signage - Is signage to chargepoints an area that requires action from central Government? Timelines | 5 Consultation Consultation Expected launch close r. [...] edge cases, a wide range of user engagement exercises with drivers living with disabilities, and prototyping practical design changes to demonstrate what ‘accessible’ can look like • We want a cross-range of stakeholders to contribute their expertise and ideas and have already begun to engage with many of you January-March April-June July onwards Scoping & discovery User engagement Prototyping fee.