Airport monitoring report 2019-20 - Background information

The ACCC’s price monitoring and financial reporting information requirements for airport operators are outlined in the ACCC Airport prices monitoring and financial reporting guideline from June 2009.4 2.2 Quality of service monitoring Part 8 of the Airports Act provides for the ACCC to monitor the quality of services and facilities at the specified airports. [...] 3 Airport monitoring report–Background information the ACCC to monitor and evaluate the quality of the aspects of airport services and facilities against criteria determined by the ACCC records to be kept and retained in relation to quality of service matters information to be provided to the ACCC by ai. [...] The ACCC’s approach to its quality of service monitoring role is outlined in its Airport quality of service monitoring guideline from June 2014.5 The ACCC was expected to commence a review in to the quality of service monitoring in 2020 as part of the government’s response to the 2019 Inquiry, however this was put on hold as the industry recovers from the impacts of COVID-19. [...] 3.1 Aeronautical services The ACCC’s direction to monitor the prices, costs and profits related to the supply of aeronautical services and facilities by the monitored airports refers to Part 7 of the Airports Regulations. [...] Airlines are asked to rate two aspects of these facilities: availability – that is, the availability of infrastructure and equipment and the occurrence of delays in gaining access to those facilities standard – that is, the ability of equipment to perform the function intended, the reliability of the equipment and the probability of it breaking down.